Privacy Policy
Empire Community Care is committed to providing you with the best possible customer service experience. Empire Community Care is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for access to future Empire Community Care customer support features you may be required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf. Those companies will be permitted to obtain only the personal information they need to deliver the service. Empire Community Care takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Changes to this Privacy Policy
Empire Community Care reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Empire Community Care reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Contacting us
Empire Community Care welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.
Call: 1300 489 035
www.empirecommunitycare.com.au
Empire Community Care Australia was registered as a proprietary limited company under the Corporations Act 2001 in the State of Victoria. The company was formed with the purpose of providing a range of support services to people with disabilities, their families and carers. Whether you are looking to enjoy independence in your own home, want to get out and about, learn new skills or need to find someone you can rely on for specialist and nursing care, we are here to help you. These services are offered through partnerships with health and community service providers and through active engagement with families, carers, representatives and/or advocates.
Our care and support options make sure you are taken care of, whatever your circumstances. We are sympathetic to people from culturally diverse backgrounds who may be hesitant to approach mainstream services due to language barriers, religious beliefs or cultural barriers. Whether you need help around the home, want to get more involved in your community or want to learn new skills, Empire community care Australia is here to help.
Strong systems provide a primary resource to assist Empire community care Australia’s Board, senior management, staff, carers volunteers and all those working with us to understand what acceptable practice means to us. All care staff are required to operate according to, the relevant Service Standards and special policy and procedural requirements that are applicable to their service and target group.